:root{--surface-0:#f4f4f2;--surface-1:#fcfcfb;--border:#e2e1dc;--text-primary:#0b0b0b;--text-secondary:#52514e;--text-muted:#7a7974;--accent:#2a78d6;--accent-ink:#1c5cab;--good:#0a7a3d;--warn:#9a6400;--bad:#b42318;--radius:8px;color:var(--text-primary);background:var(--surface-0);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{margin:0}a{color:var(--accent-ink)}header.top{color:#f9fafb;background:#111827;align-items:center;gap:24px;padding:10px 24px;display:flex}header.top a{color:#f9fafb;text-decoration:none}header.top .brand{font-weight:700}header.top nav{flex:1;gap:16px;display:flex}header.top .who{color:#d1d5db;align-items:center;gap:12px;font-size:13px;display:flex}header.top button{color:#f9fafb;cursor:pointer;background:0 0;border:1px solid #4b5563;border-radius:6px;padding:4px 10px}main{max-width:1240px;margin:0 auto;padding:24px}h1{margin:0 0 4px;font-size:24px}h2{margin:24px 0 8px;font-size:18px}.sub{color:var(--text-secondary);margin:0 0 16px}.tabs{border-bottom:1px solid var(--border);gap:4px;margin:12px 0 20px;display:flex}.tabs a{color:var(--text-secondary);border-bottom:2px solid #0000;padding:8px 14px;text-decoration:none}.tabs a.active{color:var(--text-primary);border-color:var(--accent);font-weight:600}.card{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);padding:16px}.grid{gap:16px;display:grid}.grid.kpis{grid-template-columns:repeat(auto-fit,minmax(160px,1fr))}.grid.two{grid-template-columns:repeat(auto-fit,minmax(380px,1fr))}.kpi .label{color:var(--text-secondary);font-size:13px}.kpi .value{margin-top:4px;font-size:28px;font-weight:650}table{border-collapse:collapse;background:var(--surface-1);width:100%}th,td{text-align:left;border-bottom:1px solid var(--border);vertical-align:top;padding:8px 10px;font-size:14px}th{text-transform:uppercase;letter-spacing:.03em;color:var(--text-secondary);font-size:12px;font-weight:600}th button{font:inherit;color:inherit;cursor:pointer;text-transform:inherit;background:0 0;border:0;padding:0}td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}.pill{color:#334155;background:#eef2f7;border-radius:999px;padding:2px 8px;font-size:12px;font-weight:600;display:inline-block}.pill.lead{color:#1c5cab;background:#e6f0fb}.pill.spam{color:#b42318;background:#fdecec}.pill.existing_customer{color:#0a7a3d;background:#e7f6ee}.pill.vendor,.pill.wrong_number{color:#5b3fb8;background:#f3eefd}.pill.human{color:#8a5a00;background:#fff4e0}.btn{border:1px solid var(--border);background:var(--surface-1);cursor:pointer;color:var(--text-primary);border-radius:6px;align-items:center;gap:6px;padding:6px 12px;font-size:14px;text-decoration:none;display:inline-flex}.btn:hover{border-color:#b8b7b0}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.danger{color:var(--bad);border-color:#f1b4ae}.btn.small{padding:3px 8px;font-size:12px}.btn[aria-pressed=true]{color:#fff;background:#111827;border-color:#111827}.filters{flex-wrap:wrap;align-items:end;gap:8px;margin-bottom:12px;display:flex}.filters label{color:var(--text-secondary);flex-direction:column;gap:4px;font-size:12px;display:flex}input,select,textarea{font:inherit;border:1px solid var(--border);background:#fff;border-radius:6px;padding:6px 8px}.muted{color:var(--text-muted);font-size:13px}.row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.transcript .seg{cursor:pointer;border-radius:6px;gap:10px;padding:6px 8px;display:flex}.transcript .seg:hover{background:#f1f5f9}.transcript .seg.active{background:#e6f0fb}.transcript .who{text-transform:uppercase;flex:none;width:72px;padding-top:2px;font-size:12px;font-weight:700}.transcript .who.caller{color:#1c5cab}.transcript .who.business{color:#0a7a3d}.transcript .t{color:var(--text-muted);flex:none;width:44px;padding-top:2px;font-size:12px}.notice{background:#fff7e6;border:1px solid #f5d38c;border-radius:6px;margin:8px 0;padding:10px 14px}.notice.error{background:#fdecec;border-color:#f1b4ae}.notice.ok{background:#e7f6ee;border-color:#a6dcbc}dialog{border:1px solid var(--border);border-radius:10px;width:92vw;max-width:520px;padding:20px}dialog::backdrop{background:#00000059}.login{max-width:420px;margin:72px auto}code.block{color:#e5e7eb;white-space:pre-wrap;word-break:break-all;background:#0b1020;border-radius:6px;padding:10px;font-size:13px;display:block}.board{grid-template-columns:repeat(9,minmax(150px,1fr));gap:10px;display:grid;overflow-x:auto}.board .col{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);min-height:120px;padding:8px}.board .col h3{text-transform:uppercase;color:var(--text-secondary);margin:0 0 8px;font-size:12px}.board .item{border:1px solid var(--border);background:#fff;border-radius:6px;margin-bottom:6px;padding:6px;font-size:13px}